sDeskSupport, dedicated.

The service

Not a shared portal. A dedicated service desk.

Each customer receives their own sDesk tenant. Neoss manages infrastructure and continuity while access remains aligned with the customer identity.

A separate instance with users, roles, workflows and configuration defined around the organisation.

Hosting, configuration, maintenance and technical support coordinated as one service.

Use an sDesk address or the customer’s own DNS name for a recognisable experience.

Request · SLA · resolution

sDesk gives each customer a separate Neoss-managed tenant for tickets, requests, knowledge and ITSM services, aligned with company identity.

Two options

SupportPal provides focused operational ticketing; ManageEngine ServiceDesk Plus supports structured ITSM, service catalogues, changes and assets.

Design your support destination

Start with users, volumes, processes and identity requirements.